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There Was A Small Scandal Regarding These DocumentsThere Was A Small Scandal Regarding These Documents. E-book. Formato EPUB. The best measurement tools create accountability not just for productivity or performance, but for customer experience. They apply this method to small groups. At Enterprise, a team must be just the right size to be able to accurately assess who is pleasing customers and helping the team as a whole. That&#39;s why the &ldquo;Vote&rdquo; method &ndash; discussed in Chapter 4 &ndash; is effective. Similarly, HomeBanc collected customer feedback metrics from 70% of customers and used this data to monthly rank all sales and processing teams. This index allows managers to promptly monitor the performance of each group throughout the organization.<br />It is difficult to imagine how this type of measure could be applied in other situations. For example, in medicine, every organization strives to achieve high-quality results at the lowest cost, but most of them are calculating such a large amount of data for so many departments that they deviate from the common goal. Is there a better measurement method than the proportion of patients - former customers - who enthusiastically recommend a hospital, clinic or rehabilitation equipment to their friends and relatives?