Antonella Angelini eBooks
eBooks di Antonella Angelini editi da Giappichelli Editore di Formato Pdf
Stakeholder relations in the business value creation process - e-Book: A focus on the customer-company relationship. E-book. Formato PDF Antonella Angelini - Giappichelli Editore, 2023 -
The challenge that companies have to face in today’s markets is particularly complicated. In fact, in the last decades remaining competitive on the market(s) has become increasingly difficult due to many changes, such as market globalization, digital revolution, emergence of the Internet and e-commerce, increased competition, greater emphasis on environmental, social and governance (ESG) goals and increased customer demand for progressively customized products/services that are “suitable” to their needs and tastes. In this scenario, for companies it is particularly important to improve the relationship with their stakeholders in order to reduce information asymmetry and help strengthen their reputation over time. This requires the implementation of internal and external communication activities towards all stakeholder groups and the increasing use of the Internet to convey information, in order to make all initiatives and results (current and expected) known and appreciated by stakeholders. Considering the relationship between the companies and their customers an important aim is to increase the level of knowledge of the latter and implement differentiated and valuable value propositions. This is important in order to establish a long-term relationship with the current customers and attract new ones. This book deals with this topic, particularly focusing on the relationship between the company and its customers, within an orientation where Corporate Social Responsibility and Corporate Reputation issues are increasingly fundamental to achieving value objectives for both the company and the various stakeholders.
Nuove prospettive su governance, audit, risk e performance management. E-book. Formato PDF Antonella Angelini - Giappichelli Editore, 2020 -
Il volume raccoglie i risultati del progetto di ricerca PRA “Nuove prospettive su governance, audit, risk e performance management” finanziato dall’Università di Pisa nel biennio 2017-2019. Il progetto ha indagato i sistemi di controllo integrato governance, audit, risk e performance management (GARP), mettendo in luce come le aziende contemporanee gestiscano i processi di governo, le attività di audit, risk e performance management in una prospettiva sempre più integrata nell’ambito del decision-making manageriale. La ricerca ha mostrato come questa integrazione sia promossa da fattori istituzionali esterni come la normativa e i codici di governance, che raccomandano best practices in tema di creazione di una funzione internal audit, di un sistema adeguato di risk management e di performance management. La ricerca mostra inoltre come l’integrazione sia connessa ad esigenze interne, legate alla gestione dei rischi finanziari, operativi strategici e reputazionali e alla necessità di dotarsi di sistemi di gestione delle performance e dei costi.