Pelle Rastock eBooks
eBooks di Pelle Rastock di Formato Pdf
ITIL® Intermediate Release, Control and Validation Courseware. E-book. Formato PDF Pelle Rastock - Van Haren Publishing, 2024 -
ITIL® Intermediate Release, Control and Validation – 4 daysThe four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work.You’ll learn You get a deeper understanding of the part of the ITIL framework which deals with testing, validation and deployment of services. The course is aimed primarily at people working actively to plan and execute changes in IT services. You get a deeper understanding of the interaction between the requirements definition, testing and deployment as well as the importance of having a well functioning configuration management.Target groupThe target group of the ITIL Expert Qualification: Release, Control and Validation is:• Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.• Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization.• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme• Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.This may include but is not limited to, IT professionals, business managers and business process owners.ExamThe examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.PrerequisitesCandidates wishing to pass the exam for this qualification must already hold the ITIL Foundation Certificate.ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.
TRIM (The Rational IT Model™) Foundation - Courseware. E-book. Formato PDF Pelle Rastock - Van Haren Publishing, 2024 -
Besides the TRIM (The Rational IT Model™) Foundation - Courseware (ISBN: 9789401802017) publication you are advised to obtain the publication TRIM: The Rational IT model (ISBN: 9789401800525). This training consists of two days, which provide preparation for the TRIM Foundation exam. The courseware convers the basics of The Rational IT Model and provides a simpler way for organizations to adapt Service Management as a practice.Apart from the certificate that you will receive when passing the exam, the knowledge you gain during the training about transforming your organization towards a service provider model is significantly more important. You will learn about the foundation of Service Management such as Service structure, service governance, continual improvement and how to connect processes to you existing organization.Certification is an important step in your professional development. TRIM Foundation certificate is specifically aimed at IT professionals and practitioners involved in IT service delivery and managers and consultants who need a basic understanding of the mechanisms in required in delivering IT services, and as criteria for gap analyses.Peoplecert is the certification institute for TRIM Foundation. Would you like to know more about the TRIM Foundation exam? Please visit: www.peoplecert.org
TRIM: The Rational IT model. E-book. Formato PDF Pelle Rastock - Van Haren Publishing, 2024 -
TRIM is the accronym for: The Rational IT Model™. This is a vendor neutral reference model that can be used to adopt IT Service Management as a practice. The model origins from the experience of more than fifteen years of IT Service Management implementations, and describes the foundations and mechanisms of IT Service Management in such a way that it fits all sizes of organizations. TRIM is a complete model for IT service delivery based on the ITIL® framework that has been simplified and scaled down to a level that all organizations can handle. The model includes all the processes, roles, templates and procedures that you need to implement IT Service Management as a working and efficient production of IT services that provide value to your organization. In addition to all the documents, the concept of the model is based on a holistic view with functions, escalation paths and governance of the organization, making it easy to get your entire organization, including suppliers, to work together. The model is easy to understand and to implement. It can be used as the basis for an ISO/IEC 20000 certification.This means that organizations that have decided to adopt ITIL as a source of best practice still can get benefit from using TRIM as a reference model, without changing the aim for ITIL or ISO/IEC20000.The difference is that ITIL is a framework of best practices, while TRIM is a reference model designed to be a guidance in connecting roles and organizational parts to functions and processes so that it becomes clearer how everything is connected in the delivery of IT services. Since the model is complete, managers and consultants can use this book to get a basic understanding for the mechanisms in delivering IT services and as criteria for gap analyses. TRIM is community driven by its members, whose experience will contribute to the future development of the model. The members also consist of tool vendors, course providers and consultants who have developed a wide range of TRIM specific tool configurations, cloud services, courses and workshops to make it easier for organizations to adopt the model.