Bill Hefley eBooks
eBooks di Bill Hefley
eSourcing Capability Model for Client Organizations - eSCM-CL. E-book. Formato PDF Bill Hefley - Van Haren Publishing, 2024 -
Note: This book is available in several languages: French, English.The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement.The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement.Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
eSourcing Capability Model for Service Providers eSCM-SP. E-book. Formato PDF Bill Hefley - Van Haren Publishing, 2024 -
The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings.The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
eSourcing Capability Model pour les organisations clientes - eSCM-CL. E-book. Formato PDF Bill Hefley - Van Haren Publishing, 2018 -
Note: This book is available in several languages: French, English.Le modèle eSCM-CL (eSourcing Capability Model pour les organisations clientes) est un modèle de bonnes pratiques de sourcing qui permet aux organisations clientes d évaluer et d améliorer leur aptitude à la mise en place, au développement et à la gestion de relations client/fournisseur. Ce livre présente aux lecteurs une gamme complète d activités devant être réalisées par une organisation cliente pour le développement de la stratégie de sourcing, la planification du sourcing, la sélection de fournisseur, la réalisation d un accord, la gestion de la fourniture de service et la réversibilité de l engagement. Le modèle eSCM-CL a été conçu pour compléter les standards de qualité et les frameworks de sourcing existants afin de permettre aux organisations clientes de capitaliser sur les efforts déjà entrepris et leur permettre d atteindre leurs objectifs. ITIL Version 3 suggère d implémenter eSCM comme un complément lorsque la gestion de service est réalisée dans le contexte d un accord de sourcing.Développé par l université de Carnegie Mellon University (ITSqc - IT Services Qualification Center), eSCM est utilisé par plusieurs organisations dont l IAOP® (International Association of Outsourcing Professionals). Ce livre est un pas important pour les professionnels qui recherchent à implémenter les meilleures pratiques du marché.