Summers Donna C S Books
Books di Summers Donna C S
Quality
Summers Donna C. S.
edizioni Pearson College Div collana Pearson College Div (Hardcover) , 2009
Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition...
Quality Management
Summers Donna C. S.
edizioni Pearson College Div collana Pearson College Div (Hardcover) , 2008
Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and...
